Imagine photographing with your smartphone this metal plate that’s supposed to cover the sewer at Bloomingdale Avenue and Milwaukee Avenue and immediately uploading it to the City’s 311 system for fixing. That’s the power of Open311. (It’s finally being repaired.)
311 is a phone number and a service request management system that the City of Chicago operates to give information to citizens (about services the city provides) and collect information from them (about situations that need fixing).
311 was implemented in 1999. In 2011, 12 years later, it’s not yet possible to make a request online and receive a tracking number (called an SR number for “service request”). I know there are apps and platforms in other cities that allow for a more modern way to collect and submit requests for service. This year I read that Code for America would hire young programmers to come to Chicago and “convert” the old 311 to what’s called Open311. Continue reading Street issues, 311, and apps: tying them all together – part 1