Scott Baermann cleans windows at Ipsento on a sunny September afternoon.
Scott Baermann has been in the window cleaning business for 10 years, mostly in northern Indiana. He operated that business from afar when he moved to Chicago in 2006. Earlier this year he took on his friend Ryan Hoban as a partner. But the future didn’t lie in northern Indiana, it was here in Chicago.
I interviewed the Urban Street Window Works guys in August at their “office” in Ipsento Coffee House in Bucktown. This was the same office at which Scott and Ryan decided to try storefronts as a way to break into business in the city, an industry they said was dominated by “one bucket wonders”.
Most people already have a guy, and they don’t know who it is. He just comes around a few times and you pay him $7, $8 bucks. We want to develop a relationship, in how we want to separate ourselves. We want them to know our names.
Our first storefront was Ipsento, I know Tim, I asked, “Who does your windows?” Shoot me a quote and we’ll talk. Tim bought the equipment himself, “but as you can see I don’t do a good job”.
Ipsento became their first customer. A walk around the neighborhood netted them a few more customers. The pair got bikes on their radar after the threat of parking tickets raised its ugly head (fortunately they didn’t get one on an early work call). They looked at trailers on Craigslist and bought a single wheel trailer in Evanston. Ryan mentioned the benefits of using a bike for work, saying, “We can be a lot more efficient. I love riding my bikes. So this is like a dream come true, riding my bike every day.” Continue reading New cargo bike business wants to protect your windows