[flickr]photo:6774963618[/flickr]
Reporting street issues to 311 was an arduous process that absorbed 24 minutes and 37 seconds of my Monday. I called to follow up on the issue of accessibility I reported in February for the southwest corner of Kinzie Street and Clark Street. After 14 minutes and 09 seconds, the 311 operator found three calls for service – all were marked closed – for that stepped curb! She asked if the problem still existed (it does) and made a new record (the fourth one). The other two records, neither of which were mine, both indicated that it was inaccessible to wheelchairs. She told me that on one of the existing records there was confirmation that it was a vaulted sidewalk (meaning there’s a hollow space underneath). This may be part of the reason this corner wasn’t fixed after the ADA lawsuit.
My original request for this curb problem is 12-00337103, made on February 22, 2012. Today’s request is 12-01060656. Continue reading Calling 311 to make service requests about infrastructure is an onerous task